Must be booked within 7 days of the original service

Must be booked in with the same stylist as the original service

Applies to shape, colour and keratin services only

Any service that needs adjustment must be brought to our attention within 7 days of the service.

Any re-do’s must be completed within 14 days of the service

Changing the decided outcome of the original service does not qualify as a redo and can be charged as a new service.

Confirmation texts/emails are sent out 48 hours prior to the appointment and are response is required to confirm the booking and hold the space.

No shows will be charged at 50% of the booked service value

Cancellations within 24 hours can incur a 50% cancellation fee

Imposing the cancellation fee is left up to the discretion of the salon director/manager

Second appointment has to be of the same or lesser value than the first appointment

The two appointments must be booked no later than 8 weeks apart